Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Outpatient Scheduling Secretary schedules patients for outpatient services and verifies insurances.

Responsibilities

A day in the life of an Outpatient Scheduler at Hackensack Meridian Health includes:

• Completes intakes/ screens for services /schedules rehab appointments for multi service patients
  • Schedules patients for requested services.
  • Contacts insurance carriers to determine coverage including Medicare utilization.
  • Understands the impact of insurance / reimbursement practices and requirements
  • Education/ Informs patients about admission process, coverage for services and co-pays.
  • Disseminates intakes of prospective outpatients to team members.
• Coordinates scheduling with community referrals including hospital case managers
• Register/discharges outpatients as appropriate.
• Participate in Performance Improvement activities for outpatient rehab services
• Escalates safety concerns to Outpatient Therapy Manager with cancellations and medical issues
• Coordinates continuity of care and schedule with SRI Case Management for inpatient to outpatient referral process.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of two years of secretarial experience in a health care.
• Knowledge of Microsoft office software.
• EPIC experience

Education, Knowledge, Skills and Abilities Preferred:

• Accurately perform data entry.
• Graduate of a secretarial school.
• Excellent communication/phone skills.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!